The staff, including the manager were rude. They had limited toddler shoes in smaller sizes. What they did have they only had the display pair int he size I needed. They were damaged. I offered to buy them at a reduced rate and the manager wasn't having any of it. He was rude and smirking all the way through the conversation. In no store have I ever been treated like that.
Have made purchase few times nothing special
You should never work or shop at this store anyway. My friends and I have worked at this store before its the worst experience you will ever have in retail life. The store manager/ district manager Brian is awfully rude and question you about your knowledge of the store then tells his own managers to retrain you. He makes fun of you when you have to return a pair of shoes that don't fit right on you with another assistant manager who has worked there for a long time. I don't approve any of their sarcastic jokes at all. Not only that if they don't like you in their store, they would target you with a mystery shopper review and put you to the blame. Whether it be 85% or 95% it would all be your fault and nothing below 100% is never perfect for them. They tell you that you are being too customer servicey with a customer too long and this is probably the only store that takes the managers away from the register. They say that they can't ring on the register and it has to be an associate out on the floor thats working hard. Its a retail store you serve every people and its rude to cut off a customer with another associate. There is a lot of favoritism in that store so save yourselves from being hired here. My friend has told me they even have a "Code Brown" in that store to warn the managers that there are Indians in the store so they can be watched and chased around just because they are messy people. How rude is that? Isn't that racist? Someone need to put a "Mystery Worker" into this store and see how they feel about being examined about their workplace. Its sad they don't have a store manager because of the district manager and his assistant managers are awful. Don't bother with Off Broadway either they are the sister company to the store.
Best time experience I've ever had in a store, everybody was super friendly and assisted when they could but one employee stood out from the rest and that was Zachary he was super friendly and assisted with my kids sizing and helping find the perfect shoe for both of them, he also helped me find the right shoe for my wife for Mother's day and even helped me find a pair after telling me about the amazing deal and that getting three pairs would n't be good enough and to get a pair for myself. I'll always come back to this Rack Room when I need more shoes!
Rack Room Shoes is a US Shoe Store based in Concord, North Carolina. Rack Room Shoes is located at 8111 Concord Mills Boulevard Ste 346, Concord, NC 28027, USA.
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