Had to constantly ask for napkins during the "appetizer" course though. Their salsa was VERY watery. If I were to rate my experience 3.75 out of 5.
I used to love Chilis but after recent visits to this location, I have had to change my review. This restaurant is always understaffed and poorly managed. It is not uncommon for the restaurant to be on a weight despite the fact that 50% of the tables are empty. During my most recent visit tables all around me were stacked full of dirty dishes and during the entire dining experience I did not witness even one employee clean anything. While waiting for a server, several others walked by to let me know that someone would assist me shortly but mever offered any other help. Sensing that the employees were struggling I decided to order a cheeseburger and fries. My cheeseburger came out first. It was extremely well done with a crunchy burnt "skin." Sometime later I received the fries and then later still I received silverware and condiments. Looking around I very rarely saw any employees in the dining room. There were no hostesses staffed and the manager who seem to be doing the work of five people was doing very little to discipline the staff and instruct them in better business practice. After giving this location multiple passes, I am done. Paying $50+ to eat in filth is just not my cup of tea.
Terrible, terrible, terrible curbside service! This is the second time I've used the curbside pickup and the people who work it are extremely rude. They don't ask how we are, say thank you, nothing. Just shove the bag at you and walk away. We waited 10 minutes past our pickup time, finally had to walk in and 2 different people asked if we've been helped and when we answered no, they just walked away! Didn't even ask our names or anything. Why are you going to have us text when we arrive if you're not even going to come out with the food. Will not be using again.
The waitress and food was good but you have to really read about the happy hour specials. If you are NOT in the bar they will not honor the happy hour prices. Had I known that we would have ordered differently! VERY deceiving. This was explained AFTER we paid the bill and asked the waitress about it. By the way she didn't explain this before or when we we're ordering. Good way for the company to make more money from the customer.
I wish you could call ahead to this location and ask “How’s your service today?”. We have never experienced bad food here, actually it’s always hot and tastes great! Carry out is good as well. The service on the other hand needs some work. Management is needed. Long waits when its not busy. We went in and was seated immediately but sat there 15 minutes and not so much as a hello from anyone. Two waitresses passed by and we were ignored. Finally we got up and left. Went over to the O’Charleys that’s next door and was immediately served. I never leave a review unless I’ve had the bad experience more than once. Maybe next time will be better.
My experience there tonight was a good one. It was a gathering of coworkers meeting together as a reward of a job WELL DONE by our supervising manager.
The pricing... VERY REASONABLE!
Chili S Grill Bar is a US Restaurant based in Concord, North Carolina. Chili S Grill Bar is located at 1365 Concord Pkwy N, Concord, NC 28025, USA.
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