I came in 30 minutes before closing and was treated with the care as if I had a mid day appointment. The staff made sure that I had an extremely relaxing experience and I never felt rushed, even after they closed at 7:30
***UNDER NEW MANAGEMENT*** Totally AWESOME gel manicure...absolutely THE BEST EVER!! Customer service was fabulous and 1000% better than it was before. The manager and ladies were SO very nice and made sure I was taken care of. Twa did my gel manicure and I am very happy with the results! Headed back this weekend for a pedicure and I can hardly wait :) :)
Have been coming to this place since June of this year and was reluctant to give yet another salon a chance but my daughter who goes there regularly, told me I should give them a try. Won't lie and say that they do horrible gel manicures and pedicures because that would not be true however, their customer service sucks. I noticed it before, but when I stopped in today and was not greeted and ignored even after I smiled directly in the face of the woman that always has on the lab coat, I knew that would be my last time stepping foot in there. It wasn't until I said out loud sarcastically, "I love how friendly everyone is" that one of the three girls that were on their phones on the bench, acknowledged me and my daughter. I got so annoyed and left. I'm not looking for red carpet treatment but when I am spending money at an establishment, I do expect to be spoken to. I actually thank them because of their lack of customer service, I ended up at the best nail salon. It's called Nail Palace and I was not rushed in and out, was greeted and honestly left with. THE best pedicure and manicure. Now I see why Nail bar is never busy.
*******READ THIS REVIEW!!!!!!******** The Nail bar is under NEW MANAGEMENT!!!! I have been going to the nail bar since they first opened! I was always impressed with my nails every single time I came to the establishment. However, I was always upset with the actual customer service. I was going to try a new salon until today, I walked into the NEW and improved nail bar! The music was excellent! I was FINALLY greeted at the door, unlike with the last owners. EVERYONE was offered a beverage, not just people who spent over 40.00. I came in for my regular fill in and polish change, I came out with better shaped nails and a happy vibe!! I am SOOOOOO excited for people to come and visit the nail bar! For a minute i felt that the nail bar was doomed, and had a history of complaints and bad reputation. I was VERY PLEASED to find out that the NAIL BAR is BETTER THAN EVER!
***Under New Management*** The staff now OMG are awesome. I was acknowledged as some as I walked in the door with smiling faces. Such a difference in the atmosphere. Everyone seems so much happier and the young lady that did my manicure did a excellent job. Please give this place another try you will love it there.
Nails Bar Spa is a US Hair Care Studio based in Concord, North Carolina. Nails Bar Spa is located at 1497 Concord Pkwy N, Concord, NC 28025, USA.
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