Helpful staff answered a lot of questions about ski/snowboard gear. Spent a lot of time talking about proper fitting with snowboard boots.
Returned boots because of color, unfortunately the employee who sold them questioned the reason behind my return in a very offensive manner. Again, I wanted a specific color, he was rude and made unnecessary comments saying things like "are these for hiking or fashion?" REALLY?! Amongst other things like his attitude, what kind of company tolerates this type of customer "service"? Seriously be gracious, don't talk/treat customers or people that way, maybe next time you'll get the sale or at least keep me coming back. REI is only place I'm going from now on.
So on the end I did end up driving to charlotte to alpine in which I didn't want to (charlotte drivers are crazy I think they should all resort to bikes and walking) were I was treated a whole lot better were the sales actually complimented me on my knowledge
The techs in the bike shop are always very knowledgeable and helpful! They do great work and get my bike ready for the next ride! They go above and beyond to make sure they are meeting my needs and completing installs exactly as I would like, not just slapping something on there like I have experienced with other shops. Will use them solely for my bicycle repairs and maintenance!
Stopped in to look at skis on Saturday October 29th 2016 I knew what I was looking for I've been skiing since the age of five I'm 26 now after the fourth person asking me do I need help and staring at me like I was going to try to steal something and which I wasn't I had a pocket full of cash 4 credit card finally gave in to satisfy one the guy literally treated me like I didn't know anything and I was stupid when I do know what I'm looking for ...what I want I don't want he was quite the smart-ass I finally ended the conversation when he told me I needed to know how to pick out bindings if I just wanted to buy the ski only for I had a set of marker jester bindings on the internet for a lower price then what they offered do I have retard written on my forehead majority of my ski life was in New York and Vermont I'm not new and I'm not slow they really need to train their people to be more respectful and not so criticizing thinking they know everything and we're stupid one of these days theyll do it to the wrong person
Awful customer service, this one employee was very rude to us , don't know if he was angry because of his balding head or of his dead end job but he was not respectful.... note to all customers to stay off the snowboards even if just to try them out for ur next adventure.....he is very territorial and will fight you for them
Maybe sun and ski will file for chapter 7 and be gone someday it be alot better
Sun Ski is a US Clothing Store based in Concord, North Carolina. Sun Ski is located at 8381 Concord Mills Boulevard, Concord, NC 28027, USA.
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